{"id":1235,"date":"2026-11-04T14:52:55","date_gmt":"2026-11-04T14:52:55","guid":{"rendered":"https:\/\/itconnected.us\/en\/faq\/"},"modified":"2026-11-04T16:37:24","modified_gmt":"2026-11-04T16:37:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/itconnected.us\/en\/faq\/","title":{"rendered":"Frequently asked questions about Tito"},"content":{"rendered":"<p><script>\/*itc-isolate*\/(function(){try{var rm=function(){document.querySelectorAll('link[rel=stylesheet]').forEach(function(l){var h=l.getAttribute('href')||'';var id=l.id||'';if(h.indexOf('\/themes\/')>-1||id.indexOf('business-era')>-1||h.indexOf('maxmegamenu')>-1||h.indexOf('wp-whatsapp')>-1||h.indexOf('contact-form-7')>-1||h.indexOf('font-awesome')>-1||h.indexOf('wp-block-library')>-1){l.parentNode.removeChild(l)}});document.querySelectorAll('style').forEach(function(s){var 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summary{cursor:pointer;list-style:none;padding:15px 34px 15px 0;font-weight:600;color:var(--vd);position:relative;line-height:1.4;font-size:17px}.itcl summary::-webkit-details-marker{display:none}.itcl summary::after{content:\"+\";position:absolute;right:4px;top:11px;font-size:24px;line-height:1;color:var(--cel);font-weight:400}.itcl details[open] summary::after{content:\"\\2013\"}.itcl summary:focus-visible{outline:3px solid var(--vl);outline-offset:2px;border-radius:4px}.itcl details .ans{padding:0 0 8px}.itcl .note{background:#efe8f4;border-left:4px solid var(--vl);padding:14px 18px;border-radius:8px;margin:0 0 20px}.itcl footer{background:var(--vd);color:#fff;padding:26px 0;font-size:14px}.itcl footer a{color:#fff;margin-right:18px;display:inline-block}.itcl footer p{margin:10px 0 0;opacity:.8}<\/style>\n<div class=\"itcl\">\n<header>\n<div class=\"wrap\"><a class=\"logo\" href=\"\/en\/\" aria-label=\"IT-Connected\"><img fetchpriority=\"high\" decoding=\"async\" src=\"\/en\/wp-content\/uploads\/2026\/11\/itc-logo.png\" alt=\"IT-Connected\" width=\"1400\" height=\"446\"><\/a><a class=\"back\" href=\"\/en\/\">\u2190 Back to home<\/a><\/div>\n<\/header>\n<div class=\"hero\">\n<div class=\"wrap\">\n<h1>Frequently asked questions about Tito<\/h1>\n<p class=\"upd\">Clear answers on how it works, how long it takes and what it includes.<\/p>\n<\/div>\n<\/div>\n<p><main><\/p>\n<div class=\"wrap\">\n<div class=\"card\">\n<h2 class=\"topic\">About Tito<\/h2>\n<details>\n<summary>What is Tito?<\/summary>\n<div class=\"ans\">\n<p>Tito is the AI agent that IT-Connected installs on your website and WhatsApp. It answers questions, books meetings and creates support tickets 24 hours a day, in Spanish, English, Portuguese, German and French.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Does Tito replace my team?<\/summary>\n<div class=\"ans\">\n<p>No. Automating is not about replacing people, it is about freeing up time for what matters. When needed, Tito hands the conversation over to someone on your team.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How is Tito different from a regular chatbot?<\/summary>\n<div class=\"ans\">\n<p>A traditional chatbot follows fixed scripts. Tito understands what the customer writes in their own words, answers with information about your business and also takes action: it books meetings and opens support tickets.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which channels and languages does it work in?<\/summary>\n<div class=\"ans\">\n<p>On your website and on WhatsApp. It speaks Spanish, English, Portuguese, German and French.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What kind of business is it for?<\/summary>\n<div class=\"ans\">\n<p>Tito is set up for your industry: real estate agencies, hotels and hostels, healthcare, retail, professional services and more.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What information does Tito answer with?<\/summary>\n<div class=\"ans\">\n<p>It is set up for your industry and with information about your business. During implementation we define with you what it knows, what it can do and when it hands a question over to a person.<\/p>\n<\/div>\n<\/details>\n<h2 class=\"topic\">Meetings and support<\/h2>\n<details>\n<summary>How does it book meetings?<\/summary>\n<div class=\"ans\">\n<p>It is connected to the Odoo Appointments module: it suggests times, confirms the meeting without human intervention and sends an email as soon as it is confirmed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What hours can meetings be booked?<\/summary>\n<div class=\"ans\">\n<p>The calendar only offers available slots, Monday to Friday from 10:00 to 17:00.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a customer has a problem?<\/summary>\n<div class=\"ans\">\n<p>Tito automatically opens a ticket in Odoo Helpdesk with the full context of the conversation, so your team can solve it without asking again.<\/p>\n<\/div>\n<\/details>\n<h2 class=\"topic\">Pricing, timelines and method<\/h2>\n<details>\n<summary>How much does it cost?<\/summary>\n<div class=\"ans\">\n<p>There is no fixed price. There are three ready-to-use tiers (Essential, Complete and Premium) and a fourth, custom one where you choose only the modules you need. We build the proposal with you on a call or send it by email.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How long does implementation take?<\/summary>\n<div class=\"ans\">\n<p>Tito is implemented in one week, as long as the customer gives us everything we ask for. Larger projects, such as an Odoo implementation, take 2 to 6 weeks depending on scope, with a 7-step method that runs from the kickoff meeting to continuous improvement.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What do I need to provide to get started?<\/summary>\n<div class=\"ans\">\n<p>At the start we tell you what we need from your side. The one-week timeline holds when we have everything complete, so it is best to gather it before the kickoff meeting.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What is your working method?<\/summary>\n<div class=\"ans\">\n<p>We follow seven steps: kickoff meeting, discovery, design, configuration and automations, training, go-live and follow-up.<\/p>\n<\/div>\n<\/details>\n<h2 class=\"topic\">Odoo<\/h2>\n<details>\n<summary>Which Odoo modules do you implement?<\/summary>\n<div class=\"ans\">\n<p>We implement Odoo with modules such as sales, inventory, accounting and human resources, and add automations to fit your operation.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How long does an Odoo implementation take?<\/summary>\n<div class=\"ans\">\n<p>Between 2 and 6 weeks, depending on the scope of the project.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can you connect Odoo to booking platforms?<\/summary>\n<div class=\"ans\">\n<p>Yes. For example, we implemented property management for a hostel connected to Booking, Airbnb and Hostelworld. We evaluate each case with you.<\/p>\n<\/div>\n<\/details>\n<h2 class=\"topic\">Cybersecurity and IT support<\/h2>\n<details>\n<summary>What does the cybersecurity service include?<\/summary>\n<div class=\"ans\">\n<p>We work on networks, firewalls, backups and physical security, and we support the path toward ISO 27001.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can you build the infrastructure for a site?<\/summary>\n<div class=\"ans\">\n<p>Yes. For example, we built the data center for a gym chain with a Fortinet firewall, Unifi network and power backup.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How does IT support work?<\/summary>\n<div class=\"ans\">\n<p>It is remote and provided in Spanish and English.<\/p>\n<\/div>\n<\/details>\n<h2 class=\"topic\">Data and company<\/h2>\n<details>\n<summary>What happens to my data?<\/summary>\n<div class=\"ans\">\n<p>Tito only collects what is needed to book your meeting or pass your inquiry to our team. We do not sell or share your information with third parties.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who is behind IT-Connected and where are you?<\/summary>\n<div class=\"ans\">\n<p>IT-Connected LLC has more than 16 years of experience implementing technology for small and mid-sized businesses, now focused on Odoo, AI automation and cybersecurity. The office is in Miami Shores, Florida (USA), with a team in the U.S., Argentina, Brazil and Germany. We work 100% remotely with our clients.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Do you serve customers in other countries?<\/summary>\n<div class=\"ans\">\n<p>Yes. We work 100% remotely, with a team in the U.S., Argentina, Brazil and Germany, and Tito speaks five languages.<\/p>\n<\/div>\n<\/details>\n<div class=\"note\"><strong>Want to see it in action?<\/strong> <a href=\"\/en\/#agendar\">Book a 30-minute demo<\/a> and we will show you Tito with your own use case.<\/div>\n<\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is Tito?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Tito is the AI agent that IT-Connected installs on your website and WhatsApp. It answers questions, books meetings and creates support tickets 24 hours a day, in Spanish, English, Portuguese, German and French.\"}},{\"@type\":\"Question\",\"name\":\"Does Tito replace my team?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. Automating is not about replacing people, it is about freeing up time for what matters. 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We work 100% remotely with our clients.\"}},{\"@type\":\"Question\",\"name\":\"Do you serve customers in other countries?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. We work 100% remotely, with a team in the U.S., Argentina, Brazil and Germany, and Tito speaks five languages.\"}}]}<\/script><\/main><\/p>\n<footer>\n<div class=\"wrap\"><a href=\"\/en\/blog\/\">Blog<\/a><a href=\"\/en\/faq\/\">FAQ<\/a><a href=\"\/en\/privacy-policy\/\">Privacy Policy<\/a><a href=\"\/en\/cookie-policy\/\">Cookie Policy<\/a><a href=\"\/en\/terms-and-conditions\/\">Terms and Conditions<\/a><\/p>\n<p>\u00a9 2026 IT-Connected LLC. All rights reserved.<\/p>\n<\/div>\n<\/footer>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions about Tito, the IT-Connected AI agent: how it works, which languages it supports, how long implementation takes and what is included.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-1235","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/itconnected.us\/en\/wp-json\/wp\/v2\/pages\/1235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itconnected.us\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itconnected.us\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itconnected.us\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/itconnected.us\/en\/wp-json\/wp\/v2\/comments?post=1235"}],"version-history":[{"count":2,"href":"https:\/\/itconnected.us\/en\/wp-json\/wp\/v2\/pages\/1235\/revisions"}],"predecessor-version":[{"id":1250,"href":"https:\/\/itconnected.us\/en\/wp-json\/wp\/v2\/pages\/1235\/revisions\/1250"}],"wp:attachment":[{"href":"https:\/\/itconnected.us\/en\/wp-json\/wp\/v2\/media?parent=1235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}